We are military and this is by far the absolute worst moving company we have dealt with. I will list just a few of my grievances.
1. The packers and loaders were hours late and did not even call to let me know.
I should go to the local news outlet and tell them how disgraceful they treat our service members, and anyone who uses them. They need to rethink how they do business.
3. Also stolen, pain medication (the container was there, it was just empty)
They delivered literally as late as possible on the last allowed date for delivery per their military contract. As they pulled up, I saw my son's beloved indoor play kitchen lashed to the back of the moving truck. Pieces were missing, it was soaking wet and dirty from driving on a rainy day. The lead mover took a nap in his car (we have photos of this) because they told us openly that they had driven overnight and that he kept drifting off to sleep while behind the wheel, also saying that they intended to drive back home after delivery. They had left my son's crib partially assembled and the wood was broken because of it. They did over $2000 worth of damage to our things by carelessness.
I will do everything in my power to get this company banded from being used in military moves.
ZERO of out 5 stars is what they deserve!! DO NOT USE this company. I’m still waiting on a call back from NICK the Mgr. He LIED about several things and has NO INTEGRITY!! I’m supposed this place is still in Business.
4. They also wrote in the description of our goods that EVERY single item was soiled all over, ripped all over, etc. this was done so they would not have to take responsibility for any damages. (This was not realized until after we received our goods and infuriating because SO much was damaged because of poor packing)
they just forgot about the second truck.
We moved out of Beaufort, SC in June 2017. Reads Movers dented walls and scratched doors during move out. They also drove their moving truck onto our cement driveway and shattered it, and then drove off the driveway and crushed a water meter cover. They promised a check for $231 to pay for damage, but it took nearly two months for them to actually send it to us. They implied they would pay for our damaged driveway, and said they would send out their own contractor to estimate repair after we submitted a $1800 quote, and to date they have not done so nor have paid us.
They have not responded within 30 days to our claim on the military transportation site and we will now be transferring that claim to the military claims office.
DO NOT USE! Awful service. Movers damaged house upon move out, damaged goods en route, unknowingly left nearly half of our things behind, never responded to damage claims.
Additionally, despite having sent out an estimator to evaluate the space and packing needs, they ran out of space in the truck and told us (on a Friday) that they'd come back on Monday to get the rest. After being informed that wasn't possible because we needed to vacate the house, they sent another truck several hours later. We were assured they would take it to the warehouse and reloaded onto a bigger truck. They didn't -
2. They stole the sound system for our tv.
Because of poor packing there was dirt on all of our furniture.
Very clustered parking lot, waited 3 hours to begin unloading in warehouse, waited another hour after I finished to get my paperwork, all while they know I had another job that day. Also watched them drag unpadded furniture that was on high value inventory.
John Mentel coordinated our move from South Carolina to Utah, and it was seamless. The crew showed up on time and got our things packed quickly and efficiently. All of our items arrived in Utah, nothing missing or broken. When there were some unavoidable delays (weather, etc.), John was prompt and informative as far as communicating with us about the reason for the delay and when our truck would arrive. He provided us with his cell phone number when he came to do our initial estimate so that we could reach him any time, and he was quick to respond to calls, texts, and emails. Our truck arrived on a weekend, and that Monday, John called to make sure everything was satisfactory. I'd recommend John and Reads Moving Systems to any friend or family member; they really made a potentially stressful situation a lot easier.
Additionally, it was only once the truck was nearly unpacked that they realized they had left nearly 1/3 of our things back in South Carolina. They delivered the rest of our things four days later. After begrudgingly sending us the check for $231 to repair the damages to our house, Reads and its parent company Charter Transportation stopped responding to our attempts to contact about the remaining damage.
Reads Moving Systems Of Carolina Inc is a US Moving Company based in Summerville, South Carolina. Reads Moving Systems Of Carolina Inc is located at 1072 Drop Off Dr, Summerville, SC 29483, USA.
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