If you require prescription food, you cant buy it from them, you have the second opportunity to wait in another line as a petsmart customer. And this is if you are lucky enough to find it in stock. At which point you better have your prescription card because they won’t sell it to you without it. And your pet perks loyalty card doesn’t store any of that, which is really stupid. Why not allow prescriptions to be stored on that card?
I love Banfield and all the staff. The Wellness plans make it affordable to get my pets vaccinated every year and have bloodwork done yearly. The Vets are super knowledgeable and have cared for my dogs when they were sick.
Yesterday my dog was bit by another dog. Being that it was Saturday and late in the evening no one near by was open. I was debating taking him across town to an emergency vet but since it was later I decided to watch him over the night and take him this morning. I called first thing this morning at 10AM at opening time. I asked if I could bring my dog in for an emergency because he had been bitten by another dog yesterday and I'm not sure how deep his wounds are. The woman I spoke to on the phone was very short and rude with me. She said in a agitated tone "we are already booked up to the max today and can not fit him in" I asked if she could take him in as an emergency and she replied rudely "we are not an emergency hospital" yet, online it clearly offers emergency care. Very unhappy with how she handled my phone call and the unwillingness to see my dog especially in a state of an emergency. Very disappointed! If you're seeking help and peace of mind unfortunately you can not rely on Banfield.. or ar least not the woman who answered their phone.
Unfortunately, I wouldn't even give this a one star rating, that's just the lowest rating to choose from.
On drop off days, when they do a comprehensive exam, I get a call around 4 and I’m told my dog is ready and I can come get her. I arrive at about 430 and I still wait for all the same length of time to just tell the front desk that I am here to pick my dog up. Then I’m told to wait again while more paperwork is done and the dr comes to talk to me. Why not have all this stuff prepared and just take my money, get my consult with the dr and give me my dog. There is a 45 minute wait before any of that even happens.
I feel the quality of care here is good. The vets and the front desk staff and the vet techs are wonderful. But I do no like nor do I understand why it takes so long to process your pet in. I get that your doctor needs to take her time and fully examine your pet. There is no reason to have to spend more that 15 minutes per person just to check in and do paperwork. The lines can get ridiculously long. And this is WITH an appointment. If the company could figure out how to make this more efficient, I would give this place more stars. But the long wait happens every single time and it is incredibly frustrating.
I brought my puppy in for her vaccines and check-up and found everyone to be absolutely wonderful, as usual! The care that my 3 dogs receive is always very professional. Its nice to see such caring staff who truly do listen my concerns and take such great care of my animals :-) Thanks Dr. Evans and Dr. Carter for being so good to them!!
I normally do not take the time to put in a review for companies but today I had to. I just recently adopted a kitten that turned out to be sick. Being a holiday, no Vets were opened but this place. Also, they were fully booked ( not suprised) but the vet listened to my situation and kindly put my new kitty on the schedule to be looked at. Mind u they do NOT take walk-ins. Their staff was so kind and understanding . With such wonderful service that I personally expierenced I needed others to know. I am forever grateful to the staff at Bansfield. You now have a forever satisfied customer.
The regular visit prices are okay and the well care plan is a good idea. The company could benefit from an analysis of the check In check out process and more efficient software.
Then at checkout, you get about 5 to 10 full sheets of paper with information that could be consolidated on to one single sheet.
When you check out you have more questions, and if medication is going required, that is another 20 minutes of the tech passing back and forth again.
The only reason I continue to drive across town to visit this Banfield is because I love love love Dr Campbell, Dr Burgette and Dr Carter and the techs and front desk personnel that are so great with my pets. In fact I wish I could review the company processes separately from the care providers there.
I am standing in line right now for an 8 o’clock appt and I have been here for 20 mins and I am still waiting when I was only the third person in line and they have two techs processing people in. I also notice that each question they ask to enter in the computer, requires about three to four minutes each and several clicks while we both wait on the software to do something. Then there is some reason to walk back and forth doing something with the paperwork. Then they ask you to sit and you just wait. There are times when the wait is short and others where the wait is very very long.
Banfield Pet Hospital is a US Veterinary Care based in Summerville, South Carolina. Banfield Pet Hospital is located at 470 Azalea Square Blvd, Summerville, SC 29483, USA.
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