In and out so quick nice people helping me.
Useless customer service. You'll be lucky if you even get them to answer the phone. We got our ring back in October partly because of the great rewards that came with it for the wedding bands. Turns out they had expired a month after he proposed and we couldn't even use them. I sent my ring off to get it sized and since then has broken three times (we're talking a six month time period). Every time I've gotten it fixed they have promised to call me and yet never have. Today I was finally in town and called to see if my ring had been delivered and nope, it was not in on it's due date. I called back 30 minutes later because I got an email that my ring had arrived. I called back and asked if they just got a UPS order because I was told on the phone earlier that maybe UPS would come later and my ring would arrive then. No, UPS had come that morning and apparently my ring had arrived that morning but the sales person I spoke to you was too lazy to even look and find it. By this time I've already driven home so now I get in my car and sit in traffic for 45 minutes to come back to the store to pick up the ring that had apparently been there the entire time and I don't get a single apology. They do not even care that their product has broken on me three times. They don't even care that the ring had been there all day.
Most outstanding, the service was great the atmosphere was fun enjoyable and made you feel at home I really enjoyed the experience that we've had with Kay's in Summerville.
I would like to THANK the entire staff of Kay's jewelers for all their help and patience especially to Ms. B who did everything in her power to make sure I received the engagement ring of my dreams. THANK YOU THANK YOU THANK YOU!!! Every single time that me or my fiancé went into the store for what ever reason we ALWAYS received the best customer service. I cannot thank everyone enough. He proposed on 9/5/16 ♥
I came in here with my husband & mother in law. We were looking for a mother & child charm that showed we are having a girl. My husband bought me one before but shows blue for our son. We came here close to closing and the lady came over to talk to us. Immediately we were informed that this charm was discontinued & you couldn't order it online any longer. She kept trying to push another charm on us that I already had but the only difference was the color pink on it. We've spent A LOT of money on my bracelet. My husband decided to look on online to see what he could find. Guess what??? There was the charm we were looking for on Kay's website...it's also being advertised on fb for this coming Mother's Day. She was just lazy & her customer service skills were poor. I wish I would have caught her name but she's probably in her late twenties,has shoulder length brown hair and somewhat heavy set.
Kay Jewelers is a US Jewelry Store based in Summerville, South Carolina. Kay Jewelers is located at 436 B. Azalea Square Blvd., Summerville, SC 29483, USA.
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