They did great for me and my wife we had a trip from Charleston SC to St Louis MO, had a nice brand new Nissan Rogue and the customer service was great.
Jay said things to me like I am only here for a check and to pay my bills ...
After returning the car he was still nasty to me the State Farm rep that I had on speaker phone was very shocked and surprised at what he was saying and file her own complaint
Ins. told me to go to the savanah hwy Hertz, complete disaster. Rude, never go n back to that store again ! Actedblike they were do n me a favor by let n me n the door, took customers n front of me like i was transparent, another customer said he was hung up on after b n on the phone w hertz for 25 min. On a finer note was sent to the trolley rd. Hertz, much better experience. Hats off to this store. My 5 star is for summerville store. Didnt know how to subtract stars for savanah hwy store rating !
I reserved a car and as soon as I entered the store I was waited on. Everything was handled quickly and professionally. Jay went out of his way to make sure I had everything I needed and was very patient with all of my questions. The only thing was I was not aware that if you have the vehicle for more that 4 days it charges you more daily (which I would think a weekly rate would be at a lower price). But overall i had a good experience renting here.
Don’t you have something better to do rather than to worry about this
This was the worst experience ever the employee Jay was very nasty they started taking money out my account while I still had the rental I was calling for over a week and he couldn’t tell me why. My insurance company which is State Farm was also surprised they was taking money and I still had the car also surprised because they extended the time with my vehicle.
Use another Hertz if it has to be this company because this location don’t give a damn!!!
DO NOT RENT FROM THEM!!! Worse experience ever! I made a reservation online for a large SUV to be picked up at 9 am. We were taking relatives to the airport and our car wouldn't fit everybody plus 4 suitcases. When we got there we were told they were sorry but the car would only be available after 11. I told them that wouldn't work for us because they would miss their flight but the representative just told us "I'm sorry, there's nothing I can do." We did find a way to take them to the airport but I will never EVER rent a car from Hertz again. BTW never had any problem with Enterprise. I tried Hertz for the first time because is closer to where we live now but I will drive few more miles next time I need to rent a car. You suck Hertz! I wish I could give 0 stars.
Hertz is a US Car Rental based in Summerville, South Carolina. Hertz is located at 975 Bacons Bridge Rd, Summerville, SC 29485, USA.
Please contact with Hertz using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.