My wife bought a TV online from Best Buy, I went to pick it up and was in and out in about 15 minutes and that includes me backing my truck up so that one of their employees and myself could load it into the back of my truck. Great experience.
My visits to this location have always been on par with my expectations for a Best Buy visit. I've actually had better dealings at the West Ashley location, but this location has never been bad at all. The staff is helpful if you need help with the basics. If you're already fairly knowledgeable, you probably won't find many employees with more knowledge than you.
Good store! Clean facility and friendly employees. Purchased a tv and sound bar, unfortunately the person assisting me did not know much about the products I was looking at or how to work the display. I was informed that the employee was fairly new only a month or two. So that's the reason for only 4 out of 5, since I was given assistance by an employee who didn't really know the products on display.
I went to purchase a phone. I was in and out in no time. Much better experience then going to my service provider's store.
I'm writing this review because I work in a place that has had numerous interactions with Best Buy. We used to go there for most of our immediate tech needs. The other day our owner went into best buy after purchasing a speaker from them for his personal use. The speaker came with a 1 year warranty. Our owner was having some issues with his speaker so he took it into the store to get things straightened out. The Best Buy manager Jason could not have been more rude during this interaction. After my owner explained the situation at hand the Manager told him that he had to send it back to the manufacturer and that best buy was unwilling to offer any assistance in the matter because it had been more than 60 days since the speaker was purchased. I understand that it's probably policy that after 60 days the consumer must send it back to the manufacturer, I have no problem with that. Jason's attitude during this interaction is why I'm writing this one star review. He was callous, uncaring, and flat out rude. Our company has spent multiple thousands of dollars with best buy over the past year. It amazes me that someone like Jason is willing to sacrifice multiple thousands of dollars of business for a $100 speaker. Our owner has expressly prohibited shopping at best buy with a company card and will not do business with them again. If I were best buy I'd consider looking into some of these other reviews as well it wouldn't surprise me to find that he has numerous poor relations with customers.
Best Buy is a US Electronics Store based in Summerville, South Carolina. Best Buy is located at 321 Azalea Square Blvd, Summerville, SC 29483, USA.
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