Two stars instead of one because I got my stuff back. I tried my best to give them the benefit of the doubt, but I can't actually say anything good about this place. I bought a mountain bike a little over 3 months ago. Had some issues with it, took it back for maintenance a total of two times. First time took 3 days longer than promised. I then had another issue with my rear wheel hub. Was told no more than a week. After waiting for over two months, I had to call multiple times to see what was going on, and was told different things every time. I was even told that it would get taken care of "if he had time to get around to it". I sense no urgency to get their customers taken care of in a timely fashion. Top it all off with the fact that 90% of the spokes were loose to the point of unsafe when I actually got my wheel back. I took my bike to Area 51 bike shop in North Charleston and my bike was taken care of and restored to practically new while I waited and talked with the shop owner. Less than a half hour. Unless you don't mind waiting forever and a day, I suggest either learning your own maintenance or going to another bike shop. Plus their bikes are all over priced by at least $150. Just a consideration. Hard to believe that the reviews are so mixed with the bad business I received.
Lol ... After reading some of the reviews I agree they can work on their greetings and acknowledging the customer in a timely manner within walking in ...
I only give one star because giving negative stars is not an option. We walk in only to find the single employee on the phone, thinking he was helping another customer. Waited 15mins and during this wait, discovered that the phone call was personal and not professional. So that left me slightly annoyed. Also during this wait time, several people walked in and were looking around. Once the rude employee hung up his personal phone call, he assisted not one, but 2 other customers, not even acknowledging that I was there, let alone, that I was the FIRST person to come in the store. Finally I left and took my bike somewhere else to get serviced. I will not stop back in this location, and definitely do not recommend this store to anyone.
But I will keep the 5 stars .... Always a great experience for me ....
Turn around time was too long for the job being done. Really feel as though I would have been better suited going to any other shop. Except Mike's bikes. They are awful.
I have been coming here for the 10 years I have been in Summerville and won't go any where else. I have all my maintenance done here and always a great price! Tune ups to tubes and always within a reasonable time frame. I tried 51 and what a disaster!! Just come see Shane ....
I went in with the statement "I want to get into mountain biking!", and was met with nothing but positive comments. I got to try out whatever bike I wanted on the street and in the parking lot for as long as I wanted, and they answered every question I had. I left with a clearance model Raleigh 29er from 2016 (in early 2017), and am extremely happy with the bike. But, I'm more happy with how I was treated, and will recommend everyone I know with cycling questions to this store!
Main Street Bike Shop is a US Bicycle Store based in Summerville, South Carolina. Main Street Bike Shop is located at 109 N Main St, Summerville, SC 29483, USA.
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